AWS Travel & Hospitality Day 2026

RSVPs Closed

Tuesday

20

Oct

2026

|

9:00AM

-

4:30PM

BST

(social until 08:00PM)

Location: Amazon UK HQ, 1 Principal Place, London, EC2A 2FA

RSVPs Closed

Shaping the Future of Travel & Hospitality

Join AWS for our flagship Travel & Hospitality event, a full-day, customer-exclusive gathering bringing together 150+ senior business and technology leaders from across aviation, accommodation and lodging, restaurants and food delivery, trains and cruise lines, OTAs, and technology services. This is where the industry comes together to explore where it's heading next, and how technology is enabling that journey.

Hear from industry pioneers who are navigating disruption, redefining the guest experience, and transforming their operations. Learn from peers who've been there - successes and lessons learned, connect with leaders shaping the future, and leave with actionable insights you can take straight back to your organisation.
Register now to save your spot.

On the day, please bring a form of government-issued photo ID with you to check-in for the event.

What to Expect

Multiple Tracks: Business sessions, technical deep dives, and hands-on workshops running throughout the day so you can tailor your experience.
Demos Space: Open throughout the day. Get hands-on with voice AI, booking journey transformation, robotics, 3D printing and more.
Executive Briefings
Evening Social: After the sessions, continue the conversation at our social hosted with views from our London office. Make new connections, interact with demos, and unwind over drinks and food.

Who Should Attend
AWS Travel & Hospitality Day is designed for business and technology leaders (CxO, VP, Director) across the travel and hospitality sector, eager to learn about the latest innovations, trends, and technologies shaping the industry.

Last year’s presenters included leaders from Booking.com, EasyJet, Compass One, McKinsey & Company, Ryanair, Expedia, IAG Loyalty, TUI, Trainline, Carnival UK, and Skyscanner.

Speakers

[Speaker Name 1]

[Speaker Title 1]

Mackenzie is the Global Startup Evangelist at AWS. His days are spent traveling the globe to meet startups, share their stories, and connect engineering teams together. Every day there are a large number of startups launching on AWS across every imaginable industry. It’s Mackenzie’s mission to find stories of startups that are helping to improve the world and share these stories with a wide audience.

[Speaker Name 2]

[Speaker Title 2]

Katherine Barna is Vice President, Communications for Awesomeness, a leading multi-platform media company defining the future of entertainment. At Awesomeness, Barna oversees communication and PR strategy for the company and its four key divisions: the Gen Z-focused AwesomenessTV network, Awesomeness Films, DreamWorksTV, and Awestruck. In addition, she heads up the company’s social responsibility initiatives.

Speaker Name 3]

[Speaker Title 3]

Adam Rothenberg is a Co-founder and Partner of BoxGroup, a New York City based early stage venture capital fund. BoxGroup invests in pre-seed and seed rounds with the goal of backing talented entrepreneurs building disruptive technology companies and with visions to create the next generation of category defining businesses.

Featured Topics

Unlock the power of autonomous AI agents

Optimize performance with next-generation AI infrastructure

Use agentic AI to modernize applications 5X faster

Build hyper-personalized, AI powered, customer experiences

Harness the power of data to accelerate your AI transformation

Build strong data foundations to power AI

Feature topics

Feature topic

Database migration

Storage

Networking

Analytics

Machine Learning

Main Track

09:00–09:30

Doors Open: Coffee, Connections & Demos

Grab a coffee, explore the demo space, and meet fellow attendees before the day kicks off.

09:30–09:40

Setting the Stage: Welcome & Industry Pulse

Your MCs set the tone with a quick-fire look at where Travel & Hospitality stands today, what's shifting, and what the day ahead will cover.

• Mo Das – (AWS, Head of T&H UKI Sales)
• Nicola Pietroluongo – (AWS, Head of T&H UKI Tech)

09:40–10:00

Humans & Machines: AI Native Enterprise

Matias explores how enterprises can become AI-native, combining human intent with autonomous execution. He traces the technology shifts and falling AI costs reshaping business, and explains why organizational maturity is the key constraint.

• Matias Undurraga (AWS, T&H Enterprise Technologist)

10:00–10:45

Panel: Embracing AIDLC Across Your Organisation

•What happens when AI meets software delivery? Leaders from T&H industry share war stories, failures, and breakthroughs on getting engineers and entire organisations to embrace a fundamentally different way of working.

• Andy Leadbetter (Manchester Airport Group, CTO)
• Colin Lewis (IAG Loyalty, Head of Core Engineering)
• Graham Donoghue (Forge Holidays Group, CEO)
• Varvara Semenova (AWS, T&H Solutions Architect)

10:45–11:15

Break

11:15–11:45

Beyond the Cloud: How easyJet Tapped the Full Power of Amazon

Hear how easyJet is leveraging the breadth of Amazon, from cloud infrastructure to retail and logistics, to reimagine the passenger experience end to end.

• Opal Perry (easyJet, CDTO)

11:45–12:15

Fireside Chat: Leading AI Transformation at Altitude

An intimate conversation between Alison Kay (AWS VP, UKI) and a senior travel & hospitality technology leader, unpacking what it really takes to drive AI adoption at scale.

• Henning Krüger (British Airways, CDIO)
• Alison Kay (AWS, VP UKI)

12:15–13:30

Lunch

13:30–14:00

Forecasting the Menu: How LNER Went from Idea to Production (and Got the Business on Board)

LNER shares how they use machine learning to forecast food demand across their fleet, and what it took to get the whole organisation to trust AI-driven decisions at scale.

• Alexander Hampton (LNER, Senior Data Scientist)
• Omar Jouda (LNER, ML Product Manager)

14:00–14:15

Lightning Talk: Perspective of the world's largest corporate travel and events program

An insider view from Amazon's travel team on what matters when buying travel at scale and what's changing in buyer expectations.

• Erol Arkan (Amazon Travel and Events, Head of Technology and Data Solutions)

14:15–14:45

Break

14:45–15:30

Panel: When Things Go Wrong: Mastering Real-Time Disruption

Flights cancelled. Trains delayed. Hotels overbooked. Operators who deal with chaos daily discuss how AI and real-time data are helping them respond faster, communicate better, and recover smarter.

• Adrian Varma (Ampliwork, Strategy & Growth Director)
• Andy Emmonds (Transport for London, Chief Transport Analyst)
• Barry Young (EasyJet, Head of Technology - Integrated Planning & Ops)
• Reda Kechouri (Trainline, Director of AI/ML)
• Luis Monteiro (AWS, T&H Lead)

15:30–16:00

Flying Smarter: How Ryanair Is Reimagining Customer Experience with AI

Ryanair walks through how it brought AI into customer service at scale with AWS. You'll get practical lessons on making support faster and more personal while keeping quality high.

• Tracy Kennedy (Ryanair, Director of Customer Service)

16:00–16:20

From Digital Transformation to AI-First T&H

Tackling the questions every CTO is asking: how much does AI actually cost to run at scale, how do token economics work, and how do you keep it all secure?

• Luis Monteiro (AWS, T&H Lead)

16:20–16:30

That's a Wrap

Key takeaways, thank-yous, and what comes next.

• Mo Das (AWS, Head of T&H UKI Sales)
• Nicola Pietroluongo (AWS, Head of T&H UKI Tech)

17:00–20:00

Drinks & Networking

Continue conversations, explore the demos and build new connections over drinks.

Technical Track

10:05–10:40

Agentic AI: Designing A Hotel AI Voice Assistant

A deep dive into the architecture and design decisions behind a production-ready AI voice concierge, from intent recognition to multi-language support, graceful fallbacks, and guest personalisation.

• Amit Gautam (AWS, T&H Solutions Architect)

10:40 - 11:10

Customer Story: Agentic AI in Action

Learn how the team behind Premier Inn deployed an agentic AI system to handle guest enquiries: what worked, what surprised them, and how it's changing the agent and guest experience alike.

• Allen Clarke (Whitbread, Technical Lead – Contact Center)

11:10–11:20

Break

11:20–11:55

Kiro: From Spec to Working Code in Minutes

Watch a live walkthrough of turning plain-language specifications into production-quality assistant tooling, generated, tested, and iterated in real time with an AI coding companion.

• Omar Elkharbotly (AWS, Senior GenAI/ML Specialist)

11:55–12:25

Customer Story: Accelerating Delivery with Kiro

A travel & hospitality customer shares how they slashed development time, reduced boilerplate, and freed engineers to focus on higher-value problems, all by rethinking how code gets written.

• Jas Singh (IAG Loyalty, Platform Architect)

12:25–13:15

Lunch

13:15–13:50

Amazon Bedrock AgentCore: Deploying Our Assistant to Production

Bridging the gap between "it works on my laptop" and "it works at scale", covering deployment, orchestration, monitoring, and scaling of AI assistants in real production environments.

• Sam Naseri (AWS, T&H Solutions Architect)

13:50–14:20

Customer Story: AgentCore in Production

Hear how one of the UK's largest travel platforms runs AI agents in production: the architecture choices, operational lessons, and measurable business impact they've seen.

• Ivan Casco (Aer Lingus)

14:20–14:45

Break

14:45–15:25

Amazon Quick: The Ops Team's AI Companion

A live demonstration of an AI companion for operations teams, handling routine tasks, surfacing insights, and freeing up human capacity for the work that matters most.

• Amir Omicevic (AWS, Solutions Architect)

Day 3 - [Title]

11:00AM - 11:45AM

[Session Title]

[Session Description]

11:45AM - 12:00PM

Break

12:00PM - 12:45PM

[Session Title]

[Session Description]

Day 4 - [Title]

11:00AM - 11:45AM

[Session Title]

[Session Description]

11:45AM - 12:00PM

Break

12:00PM - 12:45PM

[Session Title]

[Session Description]

FAQ

This section is intended to display event FAQs or detailed track information. If your event has both, duplicate this block.

When is the event?

The event is scheduled for Sep 30, - Oct 1 2025 | 7:00pm - 10:00pm. We're looking forward to seeing you there!

Where is the event?

The event will be held at The Academy of Natural Sciences of Drexel University.

Is there a fee to attend the event? If so, how can I pay?

No, this event is free to attend.

FAQ

Question 1

[Answer 1]

Question 2

[Answer 2]

Question 3

[Answer 3]

Question 4

[Answer 4]

Question 5

[Answer 5]